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    Frequently Asked Questions

    Frequently Asked Questions:

    Ordering - Is this a one-time payment? Are the upgrades free?

    Purchasing a license requires a one-time payment. A paid license grants you free priority support. One license allows you to install and use it on one computer. All minor updates (9.1, 9.2, …) are free, only major upgrades (10.0, 11.0, …) are paid usually with 40-60% discount. You are not required to upgrade if you do not need the features introduced by the new major version.

    Ordering - How do I order?

    Here's how you can order a product key for Backup4all:
    • Visit the Buy Licenses page and select the number of licenses for the edition you need.
    • Press the Add to Cart button to add licenses to the cart. Verify that you only have the products you need in the cart.
    • Choose the payment method you want to use (Credit Card, PayPal, Wire Transfer, ...) and click on Checkout. You will be redirected to the secure order page of our online payment processor.
    • Enter your personal or company details (do not forget your VAT-ID) and follow the steps to finalize the order.
    You will receive an email with the invoice when the order is approved and a separate email with the product key when the payment is received.

    Ordering - How will the software be delivered after I pay for it?

    Delivery time of your licenses depends on the payment method used:
    • For credit card payments, licenses will be delivered via email after the validation of your credit card (no more than 48 hours after you place your order).
    • For PayPal payments, licenses are delivered via email in up to 48 hours.
    • For wire transfer payments, licenses are delivered via email after receipt of funds (3-4 days).
    • For local bank transfers, licenses are delivered via email after the receipt of money (5-7 days).
    • For purchase orders delivery time depends on your company's payment terms. Software is delivered only after full payment is received.
    Backup4all is delivered through ESD (electronic software delivery), meaning you will receive an email with instructions to download and license it, so no physical deliveries.

    Ordering - Where is my product key?

    If you have paid by credit card / debit card the email with registration details should be delivered immediately. If you paid by wire transfer or placed a purchase order, the product key will be delivered only after the payment processor confirms the receipt of payment. If you didn't receive an email with registration details please contact us.

    Ordering - Where is my invoice?

    After you paid for a license, the invoice issued by the online payment processor will be sent to your email address, either as a downloadable link or an attached PDF file. You should download and print it out for future reference.

    Ordering - Why does Backup4all still shows as unregistered even if I paid for my license?

    After you purchased a license we send you an email with registration details. You have to follow the instructions from the email to activate Backup4all.

    Activation - How to activate Backup4all online?

    After purchasing a license for Backup4all you have to activate it.
    To activate it Open Backup4all, go to the File->Licensing menu and click on the Enter/Change product key menu item. Enter the Product key received by email after purchasing Backup4all and click on Activate.
    For more details about activation see this article: How to activate

    Activation - Why do I receive "Activation error"?

    There are several possible causes. Here are the additional messages you might get and the explanations:
    • [1101] Invalid registration key – that means the key you entered is not in our database or the format is wrong.
    • [1102] Invalid computer code – that means the computer hardware ID format is incorrect.
    • [1104] This key was deactivated and cannot be used again – it means the key you entered was blacklisted.
    • [1105] Too many copies are using the same product key – it means you exceeded the maximum number of activations allowed for that key.
    • [1132] The current registration key is invalid – means the key was not found in our database
    • [1113] The current registration key is not activated – means the key you are trying to deactivate is not active.
    • [1133] This key is not valid for this application – it means the key you entered is valid for a different edition, but not for the current one.
    • [1108] This key has expired – it means you are trying to activate a key which expired
    • [1109] This key was issued for a previous version of this application – it means you are trying to activate a key from an older major version of Backup4all
    • [1151] The promotional product key you entered was already activated on more computers than allowed – it means you are trying to activate a promotional key that exceeded the number of allotted activations
    • [1134] Your license key has been upgraded and cannot be used anymore – it means you are trying to activate a key that was upgraded to a newer version
    • [1135] Your license key has been downgraded and cannot be used anymore – it means you are trying to activate a key that was downgraded to an older version
    • [1137] This product key was activated too many times on this computer – it means you are trying to activate a key that was already activated/deactivated multiple times
    • [1136] This product key cannot be activated on this computer – it means your computer's hardware ID was blocked for this key (you should contact support)

    Downloading - How can I download Backup4all?

    You can download the latest version of Backup4all as well as previous versions from the Downloads section:

    Installing - Which operating systems does Backup4all run on?

    Backup4all is compatible with the following operating systems:
    Windows 11, 10, 8, 7, Vista, Server 2022/2019/2016/2012/2008 (32/64-bits)

    Installing - Does Backup4all run on Linux or Mac?

    No, Backup4all is not compatible with Macintosh and Linux systems.

    Installing - How do I find out what version I have installed?

    To see what version of Backup4all you are using, Open Backup4all, go to the File->Licensing menu and you'll see the version details on the right side under Licensing Information.

    Installing - How to create a new backup job?

    To create a new backup job, follow these steps:
    1. Open Backup4all
    2. Click on the New button from the Jobs tab of the ribbon (or press Ctrl+N). The New Backup Wizard will open.
    3. Follow the instructions in the wizard to create and run your backup job.

    Installing - How do I move Backup4all to a new computer?

    To move Backup4all to a new computer, follow these steps:
    1. Install on the new computer the trial version without activating it (use the 30 days trial).
    2. Move all your backups (.bkc files and corresponding zip files) to the new computer if they are located on the old computer's hdd. If you have your backups stored on an external HDD just plug it into the new computer (no need to move them).
    3. Open the import wizard from File->Open From... and use it to access all your .bkc files from their destinations. This will re-create your backup configurations as they were on the old computer.
    4. Restore each backup to re-create your files and folders on the new computer.
    5. Deactivate Backup4all from the old computer and then uninstall it.
    6. Activate Backup4all on the new computer.

    Installing - Will I lose my backup jobs if I upgrade?

    No, you will not lose your backup jobs if you upgrade to the latest version. Here is what happens after an upgrade:
    • If you have the same major version and you update to a minor version (i.e. updating from 9.1 to 9.3) your backup jobs and configurations will be preserved.
    • If you have an older major version and you upgrade to the latest major version (i.e. upgrading form 8.x to 9.x), the new version will be installed separately. You will have to import your backup jobs and configurations from the previous version.

    What's the shipping policy?

    There is no physical shipping involved in getting a Backup4all product key. Backup4all is delivered through ESD (electronic software delivery), meaning you will receive an email with instructions to download and license it, so no actual physical delivery.
    Details about the shipping policy:
    • Shipping is done online only, thus you will not receive a physical product
    • Shipping is free given that the product key is delivered via email
    • Shipping delivery time is usually instant, as soon as payment is processed. However, if you do not pay by credit card and choose to pay by wire transfer or purchase orders, delivery time depends on how fast the payment is actually processed. See the How will the software be delivered after I pay for it? question above for specific delivery times in those cases.